Notice of Privacy Practices

Effective Date · July 2024

Choice Home Health Care Services Inc. ("we," "us," or "our") is dedicated to maintaining the privacy of your protected health information ("health information"). For purposes of this notice, "health information" includes all individually identifiable information created, received, or maintained by us, or on our behalf, relating to your past, present, or future physical or mental health condition, treatment for that condition, or payment for that treatment.

Information We Collect

We may collect personal information through our website, forms, and communications with you. This may include:

• Name
• Phone number
• Email address
• Service inquiries or referral details
• Any information you voluntarily provide

We collect this information when you:

• Submit a contact form
• Request services or information
• Communicate with us via phone, email, or SMS

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide services
• Coordinate care and communicate with clients or referral sources
• Send important updates related to services
• Improve our website and service experience

How We Share Your Information

We do not sell your personal information.

We may share your information only:

• With authorized personnel involved in your care
• With service providers or business associates who support our operations (under confidentiality obligations)
• When required by law or regulatory authorities

SMS & Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All SMS consent and phone numbers are kept strictly confidential and are used only for the purposes you have agreed to.

SMS Communications Disclosure

If you consent to receive SMS from Choice Home Health Care Services Inc., you agree to receive SMS messages related to:

• Care coordination
• Scheduling and appointment reminders
• Service updates
• Client and referral communications

SMS consent is not a condition of receiving services.

Accessibility of This Policy

This Privacy Policy is available on our website and can be accessed from the main homepage or Contact Us page.